Cancellations and refunds.

Before work starts

Cancel before work begins for a full refund of the starting payment.

Millwork Quote Automation and Report Automation

After work begins, completed work is itemized and provided, and unearned payment is refunded. If we cannot deliver the agreed scope, the starting payment is refunded. The final balance follows passed tests and your acceptance. Each service includes one revision and seven days of defect correction from acceptance.

Millwork Quote Kit

Request a refund within seven days of confirmed payment at [email protected]. The US$39 kit is delivered within one business day of payment through a seven-day download link. Keep your downloaded local copy.

After work starts

We stop further work when we receive your cancellation. We provide an itemized record of authorized time worked within your agreed cap and return the unused prepaid balance. If the work does not meet an agreed acceptance criterion, tell us so we can agree a correction or an appropriate refund.

How to request a refund

Reply in your project conversation or contact Cooperlux with the project name and invoice reference. Do not send card numbers. Approved refunds go back through the original payment method; your payment provider determines when the credit appears.

Other services

A separately accepted project agreement may set different milestones or terms. We disclose those before you approve payment. This policy does not retroactively change existing agreements or limit applicable consumer rights.